GW Financial Solutions is a debt management company based in Stockport, Greater Manchester. The business provides debt management advice, planning, and solutions to insolvent individuals. While the business is actively trying to cut down on their daily printing, they have clients and suppliers that will only accept hard copy documents. They also have some very specific in-house printing needs, including producing cheques, pre-paid envelopes, and documents to fulfil regulatory obligations.

What we provided

GW Financial Solutions approached us in December 2017 as they were about to move to new premises and their current printer lease arrangement was coming to an end. We met with the client to assess their new office arrangements and discuss the printing needs of their growing business.

Our proposal recommended installing five devices, including one desktop colour printer and one multifunctional colour device with scan to email and scan to fax facilities. Regular upgrades to this machine ensure the highest standard of service. Three smaller black and white printers and a dedicated cheque printer make up the rest of the package. We were able to secure the cheque printer so only two members of staff have access to print from the device.

To help the administration team manage their printing and reduce document duplication, we set up a print queue that sorts documents by postcode. The system identifies potential duplicates which staff review and assess before deleting anything that’s not required, saving on both toner and paper use.

Once the administration team decide what is to be printed, printing is scheduled to take place overnight so all correspondence is ready for them to send out the following day. It makes for a much more efficient and sustainable way of working.

A word from the clients

We rely heavily on our printers and the team at Pay As You Go Print understand this. They installed the printers in our new offices overnight with zero downtime and no impact on our work.

The whole Pay As You Go Print team is on the ball. You don’t need to ask them twice or chase for anything. When there’s a problem with one of the machines, they always try to troubleshoot with you over the phone first, and if the problem can’t be fixed a technician arrives to assist within 24 hours. Their customer service is top notch.

Since starting out with Pay as You Go Print our client base has tripled meaning our printing needs have grown. They’ve come up with some really brilliant solutions that no other printer supplier suggested. The print queue is so clever and scan to email is by far our team’s favourite function! They provide a service that grows with you, and if you don’t print, you don’t pay – it’s a no brainer!