Installation & Servicing

Keeping you printing

Printer installation,
maintenance and support

Coverage across England and Wales from our network of service technicians

UK Mainland

Free Delivery and installation

Reliable printer servicing and support

Installation, servicing and support are all included in your pay as you go print package. When you join us, we agree a servicing plan to match the scope of your requirements, number of offices or locations.

Prior to delivery we’ll agree where your printer/s will be installed. We will liaise with your IT department to set up the printer alerting software and the printer drivers if needed.

What happens on installation day?

When our technician visits your premises to install the machine, they will connect your machine to the network and ensure it’s talking to our online portal. This is so we can monitor your print usage, consumables and set the alerts that trigger new toner supplies. It also notifies us when your machine is due for servicing.

The technician will show you how to explore the print menus, change the toner and some basic settings and troubleshooting. Our technicians love to show off their knowledge, so don’t be afraid to ask questions!

If you would prefer your in-house IT team install and set up the machine, just mention this to the sales team and we’ll make sure they have all the information they need.

Fault reporting

For all printer faults or issues simply call or email the helpdesk the printer will be labelled with all the contact information you need. If we cannot troubleshoot the issue over the phone, we’ll book a technician visit. There’s no charge for parts or labour.

Servicing your printer

The alert software monitors your printer every 30 minutes. As part of our regular maintenance programme, an automated alert tells us when your printer is due a service. We organise for an technician to visit and will contact you to arrange a convenient time. It’s all taken care of.

Start your print journey here

Find your perfect printer by selecting from the dropdowns below and then click Find Me A Printer

What must the device do?
Would you like to print in colour?
Which page size do you need?
Would you like to print both sides?
How many paper trays?
Start your print journey now

Case Studies

Real-life print solutions

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Testimonials

What our clients say

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